Thank you for choosing to book your waste collection with Junk Taxi.
Damages
Some items are heavy, large, or difficult to remove from a property. We do our best not to touch walls, ceilings, doors, or floors, in some cases this may not be possible, and marks and chips may occur. We advise customers to protect floors and stairs with appropriate sheeting to avoid marks or damages, or bring all waste to ground floor level, ready for collection. We do not accept any liability for such damages. We can guarantee that we will take special take to avoid damages.
Payment
Payment can be made by cash or card on collection to the team completing your collection. A VAT receipt can be sent via email on request. If you have an account with us your invoice will be sent once the clearance has been completed and payment will be due on receipt of invoice.
Cancellations
Once your collection has been booked, we stop taking further booking for that time slot. If your collection needs to be cancelled, please give us as much notice as possible. A £30 fee may be charged if you do not cancel your collection by 10am on your collection date, or if you are not at the collection site and we cannot complete the arranged clearance at the agreed time.
Additional Charges
If the below items are included in your load and you have not been given an estimate for them, you will be charged for each item as follows:
Mattresses – £20 each plus VAT
Tyres – £10 each plus VAT
Gas cylinders – £10 each plus VAT
Undercounter Fridge – £30 plus VAT
Tall Fridge/Freezer – £40 plus VAT
American Fridge/Freezer – £60 plus VAT
Commerical Fridge/Freezer – (Price would need to be confirmed)
If you have been provided an estimate with a time limit and extra time is required for the collection, we reserve the right to charge £1 per minute for each additional minute.
If you have been provided an estimate that states a weight limit and your load exceeds this, we reserve the right to charge 18p per kg for each kg over the agreed weight limit.
Arrival Slots
You may of be given a time slot for the team to arrival, this is an estimated time of arrival. We do experience delays due to our customers adding more to their collections resulting in us needing to tip at the waste transfer station sooner than planned, this does have a knock-on effect and may affect the slot you had been given. We do our best to arrive in the times given and our team work hard to get to you as quickly as possible. You will receive a text notification when the team are on route.
Acceptance
Once you have completed your booking with Junk Taxi, you have agreed to our Terms and Conditions. If you decide to use our services again, these Terms and Conditions will still apply but may not be sent.
If you have any questions with regards our services or terms, please do not hesitate to call us on 020 3092 2961.
